This statistic displays the findings of a survey on the influence of online customers reviews about delivery services on purchase decisions in the United Kingdom (UK) from 2010 to 2014. In 2013/14 survey, it was found that approximately 35 percent of responding households agreed with the statement that a positive delivery review found on the internet had influenced their choice of retailer.
Has a customer review about delivery service influenced your choice of retailer?
* Original survey question: "Has a customer review (on a retailer’s web site) or social network comment about a company's delivery service influenced your choice of retailer?"
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Interactive Media in Retail Group. (January 1, 2014). Has a customer review about delivery service influenced your choice of retailer? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/
Interactive Media in Retail Group. "Has a customer review about delivery service influenced your choice of retailer?." Chart. January 1, 2014. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/
Interactive Media in Retail Group. (2014). Has a customer review about delivery service influenced your choice of retailer?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/
Interactive Media in Retail Group. "Has a Customer Review about Delivery Service Influenced Your Choice of Retailer?." Statista, Statista Inc., 1 Jan 2014, https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/
Interactive Media in Retail Group, Has a customer review about delivery service influenced your choice of retailer? Statista, https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/ (last visited November 22, 2024)
Has a customer review about delivery service influenced your choice of retailer? [Graph], Interactive Media in Retail Group, January 1, 2014. [Online]. Available: https://www.statista.com/statistics/463904/influence-of-delivery-reviews-on-purchase-decisions-in-the-uk/
