This statistic depicts the share of UK consumers (by age) who expect employees when they call a retailer to be as knowledgeable about a product as employees in the retailer's store in 2015. The majority of respondents across all age brackets expected retail employees to be just as knowledgeable over the phone as in the store.
If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store?
Age group
Yes
No
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Retail Week. (June 1, 2015). If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store? [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/
Retail Week. "If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store?." Chart. June 1, 2015. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/
Retail Week. (2015). If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store?. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/
Retail Week. "If You Phone a Retailer, Do You Expect The Employee on The End of The Line to Be as Knowledgeable about The Product as Someone in The Retailer's Store?." Statista, Statista Inc., 1 Jun 2015, https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/
Retail Week, If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store? Statista, https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/ (last visited August 24, 2024)
If you phone a retailer, do you expect the employee on the end of the line to be as knowledgeable about the product as someone in the retailer's store? [Graph], Retail Week, June 1, 2015. [Online]. Available: https://www.statista.com/statistics/452543/retail-staff-product-knowlege-expectations-uk/
