This statistic presents results of a survey conducted among enterprises that sold goods and/or services online in other EU countries in France in 2014 and those that used to or tried to do so. It illustrates French companies' level of concern regarding cross-border complaints and disputes resolvings when selling abroad. Over 40 percent of responding companies declared that cross-border complaints and disputes had been a major problem for them.
Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014*
companies that purchased their products and/or services online fron another EU country in 2014 and those that used to do so or tried to do so
Method of interview
Telephone interview
Supplementary notes
* This question was phrased by the source as follows: "For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? - Resolving complaints and disputes cross-border is too expensive"
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European Commission. (May 1, 2015). Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014* [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/
European Commission. "Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014*." Chart. May 1, 2015. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/
European Commission. (2015). Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014*. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/
European Commission. "Companies in France Facing Cross-border Complaints and Disputes When Selling or Trying to Sell Online in Other Eu Countries in 2014*." Statista, Statista Inc., 1 May 2015, https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/
European Commission, Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014* Statista, https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/ (last visited December 27, 2024)
Companies in France facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014* [Graph], European Commission, May 1, 2015. [Online]. Available: https://www.statista.com/statistics/451708/french-companies-concerned-about-resolving-complaints-cross-border/
