This statistic displays common problems with online purchases according to online buyers in the United Kingdom (UK) in April 2015. According to the survey, 15 percent of respondents stated that they had received the incorrect goods.
Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue
Characteristic
Share of respondents
Late delivery (i.e. the delivery company were later than the stated delivery slot)
46%
I received a missed delivery card even though I was at home to receive my order
40%
I never actually received the item(s) I ordered
30%
I received damaged item(s)
22%
I received the incorrect item(s)
15%
I received no item(s), but retailers/ the delivery company state the delivery was made
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JDA Software. (January 9, 2014). Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/
JDA Software. "Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue." Chart. January 9, 2014. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/
JDA Software. (2014). Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/
JDA Software. "Share of Online Customers Who Experienced Problems with Purchases in The United Kingdom (Uk) as of April 2015, by Problem/Issue." Statista, Statista Inc., 9 Jan 2014, https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/
JDA Software, Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue Statista, https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/ (last visited November 22, 2024)
Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue [Graph], JDA Software, January 9, 2014. [Online]. Available: https://www.statista.com/statistics/451331/online-commerce-order-delivery-problems-in-the-united-kingdom/
