According to a 2022 survey, 63 percent of U.S. consumers stated that free return shipping was their top consideration when returning an order. Additionally, one-third of respondents mentioned that they valued having a return label or QR code included with the original purchase. Nearly two out of ten buyers also cited the importance of the return policy being clearly advertised on the brand's website.
Leading considerations of consumers when returning orders in the United States in 2022
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ParcelLab. (November 14, 2022). Leading considerations of consumers when returning orders in the United States in 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/
ParcelLab. "Leading considerations of consumers when returning orders in the United States in 2022." Chart. November 14, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/
ParcelLab. (2022). Leading considerations of consumers when returning orders in the United States in 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/
ParcelLab. "Leading Considerations of Consumers When Returning Orders in The United States in 2022." Statista, Statista Inc., 14 Nov 2022, https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/
ParcelLab, Leading considerations of consumers when returning orders in the United States in 2022 Statista, https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/ (last visited December 21, 2024)
Leading considerations of consumers when returning orders in the United States in 2022 [Graph], ParcelLab, November 14, 2022. [Online]. Available: https://www.statista.com/statistics/449887/most-important-return-options-online-shopping-usa/
