This statistic shows the percentage of U.S. utilities using mobile applications and application functionalities when interacting with their customers in 2014. That year, some 40 percent of utilities in Eastern United States had apps to view outages.
Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment
The figures are based on Booz Allen's analysis of utility mobile applications; segments based on J.D. Power 2014 Electric Utility Business Customer Satisfaction Study, according to the source.
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Booz & Company. (July 29, 2014). Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. "Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment." Chart. July 29, 2014. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. (2014). Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company. "Percentage of U.S. Utilities Using Mobile Applications and Application Functionalities for Customer Interaction as of 2014, by Region and Segment." Statista, Statista Inc., 29 Jul 2014, https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/
Booz & Company, Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment Statista, https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/ (last visited November 21, 2024)
Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment [Graph], Booz & Company, July 29, 2014. [Online]. Available: https://www.statista.com/statistics/446893/share-of-us-utilities-with-mobile-applications/
