Main problems for users with online purchases made in Spain 2019

Published by Statista Research Department, May 11, 2023
This statistic indicates the main problems encountered by online shoppers when making online purchases in Spain in 2019. While the biggest problems were related to the arrival of the product, around 15 percent of problems related to difficulties when trying to return a product.

Problems encountered by individuals making online purchases in Spain in 2019

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Source

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Release date

November 2020

Region

Spain

Survey time period

June 30 to July 14, 2020

Number of respondents

2,900 people

Age group

16-74 years

Special properties

online shoppers that experienced problems

Method of interview

Computer-assisted telephone interviews (CATI)

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Statistics on " Online marketplaces in Spain "

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Overview

5

Purchase behavior

7

Leading marketplaces

8

Spotlight: Amazon

6

Further related statistics

9

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* For commercial use only

Basic Account

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$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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