U.S. customer satisfaction with Google 2002-2024

U.S. customer satisfaction with Google from 2002 to 2024

CharacteristicIndex score (100-point scale)
2023 80
2022 75
2021 79
2020 79
2019 79
2018 82
2017 82
2016 84
2015 76
2014 80
2013 77
2012 82
2011 83
Created with Highcharts 7.2.2Index score (100-point scale)2002200320042005200620072008200920102011201220132014201520162017201820192020202120222023
020406080100
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Source

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In cooperation with

ACSI®

Release date

July 2024

Region

United States

Survey time period

2002 to 2024

Number of respondents

2023-2024, n=8,940

Special properties

respondents chosen at random and contacted via email

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."

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