GB: complaints received by main energy utilities

Utility companies EDF Energy and OVO received an average of 2,300 complaints per 100,000 customers in the last quarter of 2023. These were the highest figures among large energy suppliers in Great Britain at the time. The number of complaints received by the energy supplier British Gas experienced a decrease in 2023, after surpassing 2,700 at the end of 2022.

Quarterly number of complaints received by large energy suppliers in Great Britain from 1st quarter 2013 to 4th quarter 2023, by company (per 100,000 customers)

Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
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Release date

February 2024

More information

Region

United Kingdom (Great Britain)

Survey time period

Q1 2013 to Q4 2023

Supplementary notes

* npower was acquired by E.ON in 2020.
** SSE's retail business was acquired by OVO in January 2020.

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top five reasons for complaints.

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Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
-	-	-	-	-	-	-	-	-	-
-	-	-	-	-	-	-	-	-	-
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Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
-	-	-	-	-	-	-	-	-	-
-	-	-	-	-	-	-	-	-	-
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Quarterly number of complaints received by large energy suppliers in Great Britain from 1st quarter 2013 to 4th quarter 2023, by company (per 100,000 customers)

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Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
-	-	-	-	-	-	-	-	-	-
-	-	-	-	-	-	-	-	-	-
-	-	-	-	-	-	-	-	-	-
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