Quarterly complaints resolved by energy suppliers by end of next day GB 2021-2024

Share of quarterly complaints resolved by large energy companies in Great Britain by the end of the next working day from 1st quarter 2021 to 1st quarter 2024

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Release date

May 2024

Region

United Kingdom

Survey time period

Q1 2021 to Q1 2024

Supplementary notes

* SSE's retail business was acquired by OVO in January 2020.

According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.

A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.

 ** Not one of the Great Britain's Big Six energy suppliers.

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