This statistic represents the penetration of customer relationship management (CRM) software among enterprises that used cloud computing in France in 2014 and 2016, by industry. It reveals that almost 30 percent of responding enterprises used cloud-based CRM software.
Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry
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Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry
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enterprises using the cloud, 17 percent of the total sample in 2016
Supplementary notes
*Cloud computing is defined as a type of computing, where different services (such as servers, storage and applications) are delivered to an organization's computers and devices through the internet.
Scope : enterprises of at least sections C to J, L, M (except 75), N and group 95.1 of the French industry classification system (NAF) rev. 2. Includes enterprises of at least ten people established in France. Excludes agricultural, financial and insurances enterprises.
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Insee. (April 1, 2015). Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry [Graph]. In Statista. Retrieved April 24, 2025, from https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/
Insee. "Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry." Chart. April 1, 2015. Statista. Accessed April 24, 2025. https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/
Insee. (2015). Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry. Statista. Statista Inc.. Accessed: April 24, 2025. https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/
Insee. "Penetration of Customer Relationship Management (Crm) Software among Enterprises Using Cloud Computing* in France in 2014 and 2016, by Industry." Statista, Statista Inc., 1 Apr 2015, https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/
Insee, Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry Statista, https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/ (last visited April 24, 2025)
Penetration of customer relationship management (CRM) software among enterprises using cloud computing* in France in 2014 and 2016, by industry [Graph], Insee, April 1, 2015. [Online]. Available: https://www.statista.com/statistics/423127/customer-relationship-management-software-usage-enterprises-cloud-computing-france/
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