American Airlines employees 2012-2023

In 2023, American Airlines employed around 132,100 people. This means 2,400 employees more compared to the previous year. 

American Airlines Group

American Airlines is one of the leading airlines in the United States. With its headquarters in Fort Worth, Texas, it is the largest airline in the world in respect to its fleet size, revenue, passengers carried, and number of destinations. In 2023, about 211 million passengers boarded an American Airline airplane. Their passenger travel segment generated 44.9 billion U.S. dollars in revenue in that year. Regionally, most of their revenue came from their domestic flights, with around 34.6 billion U.S. dollars in revenue.

U.S. passenger airlines

Due to the large geographic size of the United States, flying is one of the most common forms of transportation. In 2023, approximately 862.8 million passengers were carried domestically or internationally by a U.S. airline. Customer satisfaction is an important part in the airline business. For a business to succeed, they must have high customer satisfaction. The American Customer Satisfaction Index determines on a scale of 0 to 100 how happy customers are based on the quality of goods and services purchased in the United States. In 2024, American Airlines received a score of 79. Alaska Airlines had the highest score out of all major airlines, with a score of 82.