The American Customer Satisfaction Index (ACSI) scores for Orbitz (Expedia) in the United States increased in 2024 from a score of 71 out of 100 in 2023 to a score of 73 out of 100 in 2024. The highest ACSI score during the study period was 81 out of 100 in 2018 and 2019.
April 2024
United States
2002 to 2024
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.
* For commercial use only
Basic Account
Starter Account
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Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
E-commerce overview
Leading players
Amazon
Consumer behavior
Chinese marketplaces in the U.S.
Further related statistics
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
