American Customer Satisfaction Index for Hilton hotels in the U.S. 2008-2024

Published by Statista Research Department, Apr 29, 2024

Hilton hotels in the United States received an American Customer Satisfaction Index (ACSI) score of 81 in 2024. This shows an increase of two points from the previous year. The hotel company received its highest ACSI score in 2018 and 2020 at 82.

American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2024

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Showing entries 1 to 13 (17 entries in total)
Statistic: American Customer Satisfaction Index scores for Hilton hotels in the United States from 2008 to 2024

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ACSI®

Release date

April 2024

Region

United States

Survey time period

2008 to 2024

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

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