In 2024,United Air Lines received an American customer satisfaction index score of 75, a two points less than the previous year's score. The company's index fluctuated dramatically in the given period, with a peak registered at 77 points in 2022 and 2023.
American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, about 40 industries (including e-commerce and e-business), approximately 400 companies, and including several federal or local government services.
The study based on interviews with 16,352 customers who chosen randomly and contacted via e-mail between April 2023 and April 2024.
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ACSI®. (April 23, 2024). American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 [Graph]. In Statista. Retrieved December 24, 2024, from https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. "American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024." Chart. April 23, 2024. Statista. Accessed December 24, 2024. https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. (2024). American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024. Statista. Statista Inc.. Accessed: December 24, 2024. https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. "American Customer Satisfaction Index Scores for United Air Lines in The United States from 1995 to 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®, American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 Statista, https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/ (last visited December 24, 2024)
American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
