Southwest Airlines received an American customer satisfaction index score of 78 in 2024, the same as the previous year's ACSI score. Over the period give, the highest customer satisfaction score registered at 81 points in 2009, 2011, and 2013.
American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI®. (April 12, 2024). American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 [Graph]. In Statista. Retrieved December 24, 2024, from https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. "American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024." Chart. April 12, 2024. Statista. Accessed December 24, 2024. https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. (2024). American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024. Statista. Statista Inc.. Accessed: December 24, 2024. https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. "American Customer Satisfaction Index Scores for Southwest Airlines in The United States from 1995 to 2024." Statista, Statista Inc., 12 Apr 2024, https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®, American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 Statista, https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/ (last visited December 24, 2024)
American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 [Graph], ACSI®, April 12, 2024. [Online]. Available: https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
