Customer complaints relating to mortgage services in the UK 2010-2024

Published by Statista Research Department, Nov 8, 2024

The number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) fluctuated between the financial years of 2009/2010 to 2023/2024. In 2024, about 7,802 new customer complaints regarding this service area were filed. This was a decrease from the previous year, which recorded 8,421 complaints.

Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2023/2024

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Release date

November 2024

Region

United Kingdom

Survey time period

2009/2010 to 2023/2024

Supplementary notes

Financial years ended 31st of March, respectively.
Data collected from multiple reports from the same source.

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