Payment protection insurance related customer complaints in the UK 2009/10-2021/22

Published by
Jennifer Rudden,
Sep 24, 2024
The number of new payment protection insurance-related complaints in the United Kingdom fell to a decade-long low in FY 2021/22 when there were approximately 5,400 complaints made to the Financial Ombudsman. In FY 2021/22, only 5,369 complains were filed for PPI-related issues down from almost 400,000 complaints in FY 2012/13. The volume of these complaints began to drop after a law was passed to prohibit claims being submitted for PPI after August 29, 2019.

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from FY 2009/10 to FY 2021/22

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

June 2022

Region

United Kingdom

Survey time period

FY 2009/10 to FY 2021/22

Special properties

Financial year ending 31st of March

Supplementary notes

Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Figures for previous years were obtained from previous reports by the source.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Financial complaints and compensation in the United Kingdom "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Financial complaints and compensation in the United Kingdom

Customer complaints against financial services

8

Financial compensation of claimants

4

Complaints against banking services and products

5

Complaints targeting specific banks

7

Complaints against home finance and investment products

8

Complaints and claims against insurance products

7

Further related statistics

14

Further Content: You might find this interesting as well

Statistics

Topics

Credit unions in the United StatesCredit cards in the United StatesPersonal savings in the United StatesCommercial banks in the U.S.Banking industry in the U.S.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.