This statistic illustrates the percentage of complaints to the Financial Ombudsman filed by micro-enterprises (small businesses) regarding the financial services and products offered by the United Kingdom (UK) companies between April 2017 and March 2019. It can be seen that the share of banking complaints filed by small businesses increased overall during the period under observation, reaching a share of over three quarters (79 percent) of all financial services complaints as of 2018/19.
Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product
* The source adds further information: "Small businesses are considered by European Union to be micro-enterprises with annual turnovers of up to two million euros and fewer than ten employees."
** The percentage was less than one.
Year ending 31st of March.
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Financial Ombudsman Service. (May 13, 2019). Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. "Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product." Chart. May 13, 2019. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. (2019). Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. "Share of Financial Services Complaints of Small Businesses to The Financial Ombudsman in The United Kingdom (Uk) from 2017/18 to 2018/19, by Product." Statista, Statista Inc., 13 May 2019, https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service, Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product Statista, https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/ (last visited December 31, 2024)
Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product [Graph], Financial Ombudsman Service, May 13, 2019. [Online]. Available: https://www.statista.com/statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
