This statistic illustrates the distribution of initial complaints to the Financial Ombudsman consumer helpline regarding the services and products offered by financial businesses in the United Kingdom (UK) from April 2018 to March 20189, broken down by the subject of complaint. It can be seen that a share of 39 percent of financial services complaints were regarding payment protection insurance (PPI) at that time.
Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service
Characteristic
Share of complaints
Car and motorbike insurance
4%
Warranties, mobile cover, home cover
3%
Credit cards
3%
Mortgages
2%
Bank transfers, electronic money & banking services
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Financial Ombudsman Service. (May 13, 2019). Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/
Financial Ombudsman Service. "Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service." Chart. May 13, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/
Financial Ombudsman Service. (2019). Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/
Financial Ombudsman Service. "Share of Initial Financial Services Complaints to The Financial Ombudsman in The United Kingdom (Uk) in 2018-2019, by Product or Service." Statista, Statista Inc., 13 May 2019, https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/
Financial Ombudsman Service, Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service Statista, https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/ (last visited December 22, 2024)
Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service [Graph], Financial Ombudsman Service, May 13, 2019. [Online]. Available: https://www.statista.com/statistics/418849/share-of-financial-enquiries-to-ombudsman-by-product-service-uk/
