In 2021, more than seven in ten European online shoppers wished to receive notification of their delivery per email, up from the previous year. SMS were less popular, with only four in ten online shoppers preferring to receive them.
Preferred delivery notification options in Europe in 2020 and 2021, by channel
*Q1 of 2020 amongst a total of 8,529 consumers in the United Kingdom (1196), Germany (1009), Spain (1043), Italy (1131), France (1137), Belgium (1006), The Netherlands (1005) and Austria (1002); May 2021 amongst a total of 7,873 consumers in the United Kingdom (1,003), Germany (1,002), the Netherlands (1,002), France (1,001), Italy (1,001), Belgium (1,001), Spain (1,000) and Austria (863).
Original question formulated as follows: 'How do you want to receive updates about the status of your order?'
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SendCloud. (August 31, 2021). Preferred delivery notification options in Europe in 2020 and 2021, by channel [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/
SendCloud. "Preferred delivery notification options in Europe in 2020 and 2021, by channel." Chart. August 31, 2021. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/
SendCloud. (2021). Preferred delivery notification options in Europe in 2020 and 2021, by channel. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/
SendCloud. "Preferred Delivery Notification Options in Europe in 2020 and 2021, by Channel." Statista, Statista Inc., 31 Aug 2021, https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/
SendCloud, Preferred delivery notification options in Europe in 2020 and 2021, by channel Statista, https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/ (last visited December 03, 2024)
Preferred delivery notification options in Europe in 2020 and 2021, by channel [Graph], SendCloud, August 31, 2021. [Online]. Available: https://www.statista.com/statistics/417288/preferred-delivery-service-convenience-options-in-europe/
