Customer satisfaction evaluation London Underground 2018–2024

Published by Statista Research Department, Nov 26, 2024
Passenger satisfaction with the London Underground dropped form around 85 percent in the months prior to the COVID-19 pandemic to around 75 percent in months following the first lockdowns and has remained at similar levels since.

Passenger satisfaction evaluation of the London Underground from 2018/19 to 2023/24

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Release date

July 2024

Region

United Kingdom (England)

Survey time period

2004/05 to 2023/24

Special properties

fiinancial year ends March 31.

Supplementary notes

Data was for Q4 2019/2020 and Q1 2020/21 is not available due to interruptions to data collection during the COVID-19 pandemic.
Data prior to Q4 2021/22 was taken from previous editions of the report.

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Statistics on " London Underground: The Tube "

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Overview

7

Financials

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Operations

5

Passenger experience

6

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