Passenger satisfaction with the London Underground dropped form around 85 percent in the months prior to the COVID-19 pandemic to around 75 percent in months following the first lockdowns and has remained at similar levels since.
Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23
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Data was for Q4 2019/2020 and Q1 2020/21 is not available due to interruptions to data collection during the COVID-19 pandemic.
Data prior to Q4 2021/22 was taken from previous editions of the report.
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Transport for London. (July 6, 2023). Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23 [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23." Chart. July 6, 2023. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. (2023). Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger Satisfaction Evaluation of The London Underground from 2018/19 to 2022/23." Statista, Statista Inc., 6 Jul 2023, https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London, Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23 Statista, https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/ (last visited July 03, 2024)
Passenger satisfaction evaluation of the London Underground from 2018/19 to 2022/23 [Graph], Transport for London, July 6, 2023. [Online]. Available: https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/