This statistic displays the cost per incidence of customer theft in retail stores in the United Kingdom between 2007/08 and 2014/15. During the 2013/14 survey period, the average cost of customer thefts to retailers in the UK was calculated at 241 British pounds per incident.
Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15
(in GBP)
Characteristic
Average cost in GBP
2007/08
69
2008/09
45
2009/10
70
2010/11
86
2011/12
109
2012/13
177
2013/14
241
2014/15
325
050100150200250300350400
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* The source provides the following additional information: "This year the BRC Retail Crime Survey sample covered 51 per cent of the retail industry by turnover and accounted for 1.4 million employees. A broad range of retailers participated in the Survey, from large multiples to smaller retailers, including pure online retailers. The sample included regular participants and new respondents, together providing a representative cross-section of UK retailing."
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British Retail Consortium. (February 3, 2017). Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15 (in GBP) [Graph]. In Statista. Retrieved March 13, 2025, from https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/
British Retail Consortium. "Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15 (in GBP)." Chart. February 3, 2017. Statista. Accessed March 13, 2025. https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/
British Retail Consortium. (2017). Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15 (in GBP). Statista. Statista Inc.. Accessed: March 13, 2025. https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/
British Retail Consortium. "Average Cost per Incidence of Customer Theft in Retail Stores in The United Kingdom (Uk) from 2007/08 to 2014/15 (in Gbp)." Statista, Statista Inc., 3 Feb 2017, https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/
British Retail Consortium, Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15 (in GBP) Statista, https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/ (last visited March 13, 2025)
Average cost per incidence of customer theft in retail stores in the United Kingdom (UK) from 2007/08 to 2014/15 (in GBP) [Graph], British Retail Consortium, February 3, 2017. [Online]. Available: https://www.statista.com/statistics/412209/retail-customer-theft-cost-united-kingdom-uk/
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