This statistic shows a distribution of the difference between usual and unexpectedly high bills in the mobile phone market in the United Kingdom 2014. In 2014, 24 percent of the unexpectedly high bills were were between 11 GBP and 20 GBP higher than usual. The mean average amount of bill-shock in the mobile market for the 12 month period covered by this research was 36 GBP.
Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014
Characteristic
Share of respondents
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mobile bill payers who experienced bill-shock in a 12 month period
Method of interview
Face-to-face interview
Supplementary notes
* 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014.
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Ofcom. (September 1, 2014). Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/
Ofcom. "Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014." Chart. September 1, 2014. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/
Ofcom. (2014). Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/
Ofcom. "Amount of Bill-shock: Difference between Usual and Unexpectedly High Telephone Bills in The Mobile Phone Market in The United Kingdom in 2014." Statista, Statista Inc., 1 Sep 2014, https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/
Ofcom, Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014 Statista, https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/ (last visited July 22, 2024)
Amount of bill-shock: difference between usual and unexpectedly high telephone bills in the mobile phone market in the United Kingdom in 2014 [Graph], Ofcom, September 1, 2014. [Online]. Available: https://www.statista.com/statistics/404718/distribution-of-bill-shock-amount-in-the-mobile-market-in-the-uk/
