This statistic shows the share of consumers in selected European countries who expressed expectations regarding the future banking services accessible through social media, in 2013 and 2014. In 2014, approximately 33 percent of customers expected the banks to offer payments through social media; an increase from 25 percent in 2013.
Customer expectations regarding future social media banking services in Europe in 2013 and 2014
Characteristic
2013
2014
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ING. (May 29, 2014). Customer expectations regarding future social media banking services in Europe in 2013 and 2014 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/398160/europe-banking-through-social-media/
ING. "Customer expectations regarding future social media banking services in Europe in 2013 and 2014." Chart. May 29, 2014. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/398160/europe-banking-through-social-media/
ING. (2014). Customer expectations regarding future social media banking services in Europe in 2013 and 2014. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/398160/europe-banking-through-social-media/
ING. "Customer Expectations regarding Future Social Media Banking Services in Europe in 2013 and 2014." Statista, Statista Inc., 29 May 2014, https://www.statista.com/statistics/398160/europe-banking-through-social-media/
ING, Customer expectations regarding future social media banking services in Europe in 2013 and 2014 Statista, https://www.statista.com/statistics/398160/europe-banking-through-social-media/ (last visited August 25, 2024)
Customer expectations regarding future social media banking services in Europe in 2013 and 2014 [Graph], ING, May 29, 2014. [Online]. Available: https://www.statista.com/statistics/398160/europe-banking-through-social-media/