This statistic shows the main reasons for customer retention in the United Kingdom (UK) as of March 2014, by region. Of the all respondents, 42 percent in the urban and 19 percent in the rural areas stated they did not change their network because they were satisfied with it.
Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area
clietns who have been with their network for over 2 years
Method of interview
Face-to-face interview
Supplementary notes
During the survey, this question was posed as follows: "What is the main reason you are still with your network?"
Chart includes figures of 5% and above.
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Ofcom. (December 1, 2014). Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/
Ofcom. "Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area." Chart. December 1, 2014. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/
Ofcom. (2014). Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/
Ofcom. "Network Customer Retention Reasons in The United Kingdom (Uk) as of March 2014, by Urban/Rural Area." Statista, Statista Inc., 1 Dec 2014, https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/
Ofcom, Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area Statista, https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/ (last visited December 04, 2024)
Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area [Graph], Ofcom, December 1, 2014. [Online]. Available: https://www.statista.com/statistics/397897/main-reasons-for-customer-retention-by-region-in-the-uk/
