This statistic shows the customer preference for banking channels in the United Kingdom (UK) in 2014, by channels used generally and specifically, channels used last week. ATM and the branch are the most widely used methods for banking tasks with 95 and 94 percent of respondents preferring to use these services respectively, on average.
Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently
Characteristic
General use
Used last week
ATM
95%
51%
Branch
94%
14%
Online site
84%
63%
Phone
44%
4%
Mobile app
36%
23%
Social media
12%
2%
Created with Highcharts 7.2.2Share of respondents51%51%14%14%63%63%4%4%23%23%2%2%95%95%94%94%84%84%44%44%36%36%12%12%General useUsed last weekATMBranchOnline sitePhoneMobile appSocial media
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Harris Interactive. (September 30, 2014). Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently [Graph]. In Statista. Retrieved April 29, 2025, from https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/
Harris Interactive. "Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently." Chart. September 30, 2014. Statista. Accessed April 29, 2025. https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/
Harris Interactive. (2014). Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently. Statista. Statista Inc.. Accessed: April 29, 2025. https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/
Harris Interactive. "Customers Preference for Banking Channels in The United Kingdom (Uk) in 2014, by General Use and Used Recently." Statista, Statista Inc., 30 Sep 2014, https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/
Harris Interactive, Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently Statista, https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/ (last visited April 29, 2025)
Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently [Graph], Harris Interactive, September 30, 2014. [Online]. Available: https://www.statista.com/statistics/388286/uk-banking-channels-customers-preference/
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