Retail bank customer complaints in the United Kingdom 2014

Published by Statista Research Department, Sep 30, 2014
This statistic shows the distribution of the retail banking customers complaints relating to the services of the United Kingdom (UK) banks as of 2014, listed by the method of placing the complaint. Complaining in person in the bank's branch was the most popular method among customers, used by approximately 44 percent of respondents.

Customer complaints regarding the retail banking services in the United Kingdom (UK) as of 2014, by method of complaint

CharacteristicShare of respondents
In the branch 44%
By phone 27%
Online 17%
Other 12%
Showing entries 1 to 4 (4 entries in total)
Created with Highcharts 7.2.2Share of respondents44%44%27%27%17%17%12%12%In the branchBy phoneOnlineOther
0%10%20%30%40%50%

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Release date

September 2014

Region

United Kingdom

Survey time period

April and May 2014

Number of respondents

2,000 respondents

Age group

18 years and older

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