In the second half of 2023, Barclays received the highest number of complaints to the Financial Ombudsman among the leading banks in the United Kingdom. During this period, 5,207 complaints were filed against Barclays. It was followed by HSBC with 3,182 complaints, and Santander with just under 3,000 complaints.
Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023
The number of complaints relates to the total number of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint.Â
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Financial Ombudsman Service. (May 1, 2024). Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. "Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023." Chart. May 1, 2024. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. (2024). Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. "Number of Complaints to The Financial Ombudsman against The Leading Banks in The United Kingdom (Uk) in 2nd Half of 2023." Statista, Statista Inc., 1 May 2024, https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service, Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023 Statista, https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/ (last visited December 03, 2024)
Number of complaints to the Financial Ombudsman against the leading banks in the United Kingdom (UK) in 2nd half of 2023 [Graph], Financial Ombudsman Service, May 1, 2024. [Online]. Available: https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
