Europe: e-government service problems 2013

Published by Statista Research Department, Dec 16, 2014
This statistic presents the share of e-government users in selected European countries who had experienced problems with using e-government websites in 2013. In 2013, 46 percent of Danish e-government users had experienced problems with online public services.

European e-government users who experienced problems when using online government websites in 2013

CharacteristicShare of e-government users
European Union (28 countries) 41%
European Union (27 countries) 41%
Belgium 61%
Bulgaria 46%
Denmark 46%
Estonia 35%
Ireland 21%
Greece 32%
Spain 42%
France 39%
Croatia 58%
Italy 49%
Cyprus 34%
Showing entries 1 to 13 (31 entries in total)
Created with Highcharts 7.2.2Share of e-government users41%41%41%41%61%61%46%46%46%46%35%35%21%21%32%32%42%42%39%39%58%58%49%49%34%34%23%23%22%22%38%38%30%30%37%37%38%38%26%26%48%48%49%49%83%83%33%33%59%59%48%48%43%43%38%38%33%33%40%40%48%48%European Union (28 countries)European Union (27 countries)BelgiumBulgariaDenmarkEstoniaIrelandGreeceSpainFranceCroatiaItalyCyprusLatviaLithuaniaLuxembourgHungaryMaltaNetherlandsAustriaPolandPortugalRomaniaSloveniaSlovakiaFinlandSwedenUnited KingdomIcelandNorwayTurkey
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%90%95%

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Source

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Release date

December 2014

Region

Europe

Survey time period

2013

Supplementary notes

Within the last 12 months before the survey for private purposes. Derived variable on use of eGovernment services. Individuals used at least one of the following services: for obtaining services from public authorities websites, for downloading official forms, for sending filled in forms.
Data on Czechia and Germany unavailable.

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Statistics on " E-government and digital public services in the Nordic countries "

Other statistics that may interest you E-government and digital public services in the Nordic countries

Overview

8

Sweden

8

Norway

4

Iceland

4

Finland

4

Denmark

4

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