Most frustrating airports in North America as of September 2014

Most frustrating airports according to frequent travelers in North America as of September 2014

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Source

Use Ask Statista Research Service

Release date

November 2014

Region

Canada, United States

Survey time period

September to November 2014

Number of respondents

3,000+

Special properties

travelers who have taken at least one round-trip in the past year

Method of interview

Online survey

Supplementary notes

* 0 = least frustrating, 100 = most frustrating.
The rankings were compiled using the following data:
Survey (40 percent weight): respondents were asked to rate their most recent airport experience in the U.S. or Canada on a scale of one to ten for travel times, check-in and security (50 percent weight); gate area, seating and restrooms ( 25 percent weight); and restaurants, shopping and terminal layout (25 percent weight).
On-time performance (40 percent weight): data from the Bureau of Transportation Statistics and Airport Factsheets for the year July 2013 to July 2014 was used to determine the share of flights cancelled (50 percent weight); share of flights arriving and departing on time (25 percent weight); and the average delay in minutes (25 percent weight).
Getting to and from the airport (20 percent weight): Google Maps data was used to determine the driving time (50 percent weight) and the public transportation time (50 percent weight) to and from the airport to the airport's primary city center.
Only the 36 U.S. and Canadian airports which received more than 30 reviews were included in the rankings.

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Statistics on " Passenger experience at U.S. airports (Statista Survey) "

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6

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6

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4

Airport security

4

Wi-Fi at airports

3

Eating places and shops

4

Toilets and rest areas

4

Further related statistics

10
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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