This statistic shows the main banking channels used for communication and carrying out transactions in the United Kingdom as of February 2014, by the frequency of use of each channel. At that time, internet banking was used by UK customers most typically on a weekly basis - by 28 percent of the sample.
Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use
Characteristic
Daily
Two to three days
Weekly
Monthly
Two to three months
Less frequently
Never
Branch
0
2
10
27
23
34
4
ATM
2
10
40
26
8
9
4
Internet banking
12
19
28
16
2
6
17
Telephone banking
0
1
3
5
7
32
51
Mobile banking - app
3
5
7
5
2
5
74
Created with Highcharts 7.2.2Share of respondents0022121200332210101919115510104040282833772727262616165555232388227722343499663232554444171751517474DailyTwo to three daysWeeklyMonthlyTwo to three monthsLess frequentlyNeverBranchATMInternet bankingTelephone bankingMobile banking - app
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Harris Interactive. (February 28, 2014). Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use [Graph]. In Statista. Retrieved April 22, 2025, from https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/
Harris Interactive. "Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use." Chart. February 28, 2014. Statista. Accessed April 22, 2025. https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/
Harris Interactive. (2014). Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use. Statista. Statista Inc.. Accessed: April 22, 2025. https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/
Harris Interactive. "Bank Communication and Transaction Channels Usage in The United Kingdom (Uk) as of February 2014, by Frequency of Use." Statista, Statista Inc., 28 Feb 2014, https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/
Harris Interactive, Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use Statista, https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/ (last visited April 22, 2025)
Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use [Graph], Harris Interactive, February 28, 2014. [Online]. Available: https://www.statista.com/statistics/370218/banking-channels-usage-by-frequency-and-channel-type-uk/
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