During a 2020 survey, leading luxury hotel brands in the United States were rated on a scale from one to six by respondents who were responsible for corporate hotel buying decisions. Ratings were based on pre-coronavirus pandemic and pandemic-related attributes. According to the survey, respondents gave the highest score to Four Seasons, who were awarded an average score of 5.26 out of six.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
Leading luxury hotel brands for business travel in the United States as of September 2020
BTN readers who are responsible for corporate hotel buying decisions
Method of interview
Email survey
Supplementary notes
*Hotels were scored on a scale of one to six (six being the best possible score) for 11 pre-pandemic and three pandemic-related attributes.
Pre-pandemic attributes include strategically located properties in terms of business needs; clean, attractive & well-maintained hotels & facilities; in-room kitchens, standard room size; quality of on-property service staff; supports traveler wellness with healthy food/food/fitness/social options; safe and security standards; brand consistency; effective sales & account management staff; partnership approach to negotiating amenities, rates, & penalties; quality data and reporting; overall price/value relationship.
Pandemic-related attributes include effective communication to travel buyers; responsiveness to safety, security and sanitation concerns; ability to maintain critical operations at key locations for business needs.
The average of all 13 scores was taken for the final score.
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Business Travel News. (October 26, 2020). Leading luxury hotel brands for business travel in the United States as of September 2020 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/
Business Travel News. "Leading luxury hotel brands for business travel in the United States as of September 2020." Chart. October 26, 2020. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/
Business Travel News. (2020). Leading luxury hotel brands for business travel in the United States as of September 2020. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/
Business Travel News. "Leading Luxury Hotel Brands for Business Travel in The United States as of September 2020." Statista, Statista Inc., 26 Oct 2020, https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/
Business Travel News, Leading luxury hotel brands for business travel in the United States as of September 2020 Statista, https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/ (last visited November 22, 2024)
Leading luxury hotel brands for business travel in the United States as of September 2020 [Graph], Business Travel News, October 26, 2020. [Online]. Available: https://www.statista.com/statistics/368970/leading-luxury-hotel-brands-for-business-travel-us/
