Business travel: best upper upscale hotels US 2020

During a 2020 survey, leading upper upscale hotel brands for business travel in the United States were rated on a scale from one to six by respondents who were responsible for corporate hotel buying decisions. Ratings were based on pre-coronavirus pandemic and pandemic-related attributes. According to the survey, respondents gave the highest score to Marriot Hotels, who were awarded an average score of 5.08 out of six.
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Leading upper upscale hotel brands for business travel in the United States as of September 2020

Characteristic	Average score*
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Release date

October 2020

More information

Region

United States

Survey time period

July 24 to September 11, 2020

Number of respondents

426 respondents

Special properties

BTN readers who are responsible for corporate hotel buying decisions

Method of interview

Email survey

Supplementary notes

*Hotels were scored on a scale of one to six (six being the best possible score) for 11 pre-pandemic and three pandemic-related attributes.
Pre-pandemic attributes include strategically located properties in terms of business needs; clean, attractive & well-maintained hotels & facilities; in-room kitchens, standard room size; quality of on-property service staff; supports traveler wellness with healthy food/food/fitness/social options; safe and security standards; brand consistency; effective sales & account management staff; partnership approach to negotiating amenities, rates, & penalties; quality data and reporting; overall price/value relationship.
Pandemic-related attributes include effective communication to travel buyers; responsiveness to safety, security and sanitation concerns; ability to maintain critical operations at key locations for business needs.
The average of all 13 scores was taken for the final score.

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