The graph shows customer preferred communication channels for contacting B2B vendors in the United States as of October 2013. B2B customers preferred e-mail communication (81 percent) to any other channel. Phone contact with vendors was placed second on the list with a 58 percent share.
Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013
The survey respondents included: residents and CEOS, COO/CFO/CTO/CMOs, Managers / Executives, Directors and VPs, Analysts and Specialists, and Consultants. The source does not provide information on the type of the survey. Multiple andwers were possible.
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KoMarketing, & Expert(s) (Dianna Huff). (March 10, 2014). Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/368248/b2b-communication-channels-usa/
KoMarketing, und Expert(s) (Dianna Huff). "Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013." Chart. March 10, 2014. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/368248/b2b-communication-channels-usa/
KoMarketing, Expert(s) (Dianna Huff). (2014). Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/368248/b2b-communication-channels-usa/
KoMarketing, and Expert(s) (Dianna Huff). "Customer Preferred Communication Channels for Contacting B2b Vendors in The United States as of October 2013." Statista, Statista Inc., 10 Mar 2014, https://www.statista.com/statistics/368248/b2b-communication-channels-usa/
KoMarketing & Expert(s) (Dianna Huff), Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013 Statista, https://www.statista.com/statistics/368248/b2b-communication-channels-usa/ (last visited November 21, 2024)
Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013 [Graph], KoMarketing, & Expert(s) (Dianna Huff), March 10, 2014. [Online]. Available: https://www.statista.com/statistics/368248/b2b-communication-channels-usa/
