Owing to its financial attractiveness and availability of staff and skills, India was considered the most attractive destination to offshore business services, with a score of 2.83 and 2.18 respectively, according to this survey conducted in 2021. The field in which India was not as attractive though was digital resonance scoring 0.91. For comparison, the United States scored 1.15 for its digital resonance.
Leading countries in offshore business services worldwide in 2021
Characteristic
Financial attractiveness
People skills and availability
Business environment
Digital resonance
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Location attractiveness was determined from A.T Kearney surveys, other industry surveys and client engagements over the past five years. Financial attractiveness constitutes 35 percent of the weight in the index score. People skills and availability and business environment make up 25 percent each. Digital resonance makes up 15 percent of the index score.
Financial attractiveness assessment criteria: compensation costs, infrastructure costs and tax and regulatory costs.
People skills and availability assessment criteria: remote services sector experience and quality ratings, labor force availability and education and language skills.
Business environment assessment criteria: country environment, infrastructure, cultural adaptability and security of intellectual property.
Digital resonance assessment criteria: digital skills, legal and cybersecurity, corporate activity and outputs.
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Kearney. (April 15, 2021). Leading countries in offshore business services worldwide in 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/
Kearney. "Leading countries in offshore business services worldwide in 2021." Chart. April 15, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/
Kearney. (2021). Leading countries in offshore business services worldwide in 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/
Kearney. "Leading Countries in Offshore Business Services Worldwide in 2021." Statista, Statista Inc., 15 Apr 2021, https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/
Kearney, Leading countries in offshore business services worldwide in 2021 Statista, https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/ (last visited August 24, 2024)
Leading countries in offshore business services worldwide in 2021 [Graph], Kearney, April 15, 2021. [Online]. Available: https://www.statista.com/statistics/329766/leading-countries-in-offshore-business-services-worldwide/