As of September 2023, a survey determined that the customer satisfaction of fast food drive-thrus varied by restaurant chain in the United States. Chick-fil-A's drive-thru was rated as "friendly" by 91 percent of respondents. Meanwhile, McDonald's was rated as "friendly" by 64 percent of respondents.
Customer service at selected restaurant chains in the United States as of September 2023
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QSR magazine. (September 28, 2023). Customer service at selected restaurant chains in the United States as of September 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer service at selected restaurant chains in the United States as of September 2023." Chart. September 28, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. (2023). Customer service at selected restaurant chains in the United States as of September 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer Service at Selected Restaurant Chains in The United States as of September 2023." Statista, Statista Inc., 28 Sep 2023, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine, Customer service at selected restaurant chains in the United States as of September 2023 Statista, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/ (last visited December 21, 2024)
Customer service at selected restaurant chains in the United States as of September 2023 [Graph], QSR magazine, September 28, 2023. [Online]. Available: https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
