As of July 2022, a survey determined that the customer satisfaction of fast food drive-thrus varied by restaurant chain in the United States. Chick-fil-A's drive-thru was rated as "friendly" by 88 percent of respondents.
Customer service at selected restaurant chains in the United States as of July 2022
Characteristic
Friendly
Neutral
Not friendly
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QSR magazine. (January 27, 2023). Customer service at selected restaurant chains in the United States as of July 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer service at selected restaurant chains in the United States as of July 2022." Chart. January 27, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. (2023). Customer service at selected restaurant chains in the United States as of July 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine. "Customer Service at Selected Restaurant Chains in The United States as of July 2022." Statista, Statista Inc., 27 Jan 2023, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/
QSR magazine, Customer service at selected restaurant chains in the United States as of July 2022 Statista, https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/ (last visited July 22, 2024)
Customer service at selected restaurant chains in the United States as of July 2022 [Graph], QSR magazine, January 27, 2023. [Online]. Available: https://www.statista.com/statistics/328721/customer-service-in-fast-food-drive-thrus-by-daypart-us/