This statistic shows the methods consumers prefer to use to contact their online retailer in the United Kingdom in 2013. Although 69 percent prefer to contact online retailers via e-mail, only 3 percent of survey respondents said they prefer to use instant chat or messenger services.
What is your preferred method of contacting online retailers?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Call Centre a2z. (July 30, 2013). What is your preferred method of contacting online retailers? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/
Call Centre a2z. "What is your preferred method of contacting online retailers?." Chart. July 30, 2013. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/
Call Centre a2z. (2013). What is your preferred method of contacting online retailers?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/
Call Centre a2z. "What Is Your Preferred Method of Contacting Online Retailers?." Statista, Statista Inc., 30 Jul 2013, https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/
Call Centre a2z, What is your preferred method of contacting online retailers? Statista, https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/ (last visited November 22, 2024)
What is your preferred method of contacting online retailers? [Graph], Call Centre a2z, July 30, 2013. [Online]. Available: https://www.statista.com/statistics/326940/methods-of-communication-with-online-retailer-in-the-united-kingdom/