This statistic shows consumers' preferred method for contacting their internet service provider in the United Kingdom in 2013. According to the survey, 53 percent of respondents preferred to use telephone and 40 percent preferred to use e-mail to communicate with their internet service provider.
What is your preferred method of contacting your internet service provider?
Characteristic
Share of respondents
Telephone
53%
E-mail
40%
Letter
4%
Instant chat/messenger
3%
Face to face
1%
SMS
0%
Social media
0%
0%10%20%30%40%50%60%
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Call Centre a2z. (July 31, 2013). What is your preferred method of contacting your internet service provider? [Graph]. In Statista. Retrieved May 14, 2025, from https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/
Call Centre a2z. "What is your preferred method of contacting your internet service provider?." Chart. July 31, 2013. Statista. Accessed May 14, 2025. https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/
Call Centre a2z. (2013). What is your preferred method of contacting your internet service provider?. Statista. Statista Inc.. Accessed: May 14, 2025. https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/
Call Centre a2z. "What Is Your Preferred Method of Contacting Your Internet Service Provider?." Statista, Statista Inc., 31 Jul 2013, https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/
Call Centre a2z, What is your preferred method of contacting your internet service provider? Statista, https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/ (last visited May 14, 2025)
What is your preferred method of contacting your internet service provider? [Graph], Call Centre a2z, July 31, 2013. [Online]. Available: https://www.statista.com/statistics/326895/methods-of-communication-with-internet-service-provider-in-the-united-kingdom/
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