This statistic displays the results of a survey on potential changes to improve the digital experience of customers in the United Kingdom (UK) in 2014. During the survey period it was found that 33 percent of respondents thought it was most important to work on issues regarding delivery and returns.
What is the critical factor that needs to change to improve your customers’ digital experience?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Retail Week. (August 14, 2014). What is the critical factor that needs to change to improve your customers’ digital experience? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. "What is the critical factor that needs to change to improve your customers’ digital experience?." Chart. August 14, 2014. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. (2014). What is the critical factor that needs to change to improve your customers’ digital experience?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week. "What Is The Critical Factor That Needs to Change to Improve Your Customers’ Digital Experience?." Statista, Statista Inc., 14 Aug 2014, https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/
Retail Week, What is the critical factor that needs to change to improve your customers’ digital experience? Statista, https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/ (last visited November 22, 2024)
What is the critical factor that needs to change to improve your customers’ digital experience? [Graph], Retail Week, August 14, 2014. [Online]. Available: https://www.statista.com/statistics/325401/what-is-the-critical-factor-that-needs-to-change-to-improve-customers-digital-experience-multichannel-shopping-websites-uk/