This statistic shows the preferred method of customer service for travel-related problems in the United States as of June 2014, by age group During the survey, 47.6 percent of respondents between the ages of 35 and 44 years said they preferred customer service by telephone call.
Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group
Ages in years
Phone call
Staff at hotel or airport
Online/mobile search
Travel agent
Social media
18 to 24
35.8%
22.2%
20.3%
11.7%
10.1%
25 to 34
38.7%
19.7%
21.9%
3%
16.7%
35 to 44
47.6%
19.2%
20.4%
4%
8.8%
45 to 54
42.1%
35.4%
12%
7.1%
3.3%
55 to 64
39.8%
29.5%
12.8%
11%
6.9%
65 and over
51%
24.1%
10.6%
9.1%
5.2%
0%25%50%75%100%125%
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Skift. (September 15, 2014). Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group [Graph]. In Statista. Retrieved May 06, 2025, from https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/
Skift. "Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group ." Chart. September 15, 2014. Statista. Accessed May 06, 2025. https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/
Skift. (2014). Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group . Statista. Statista Inc.. Accessed: May 06, 2025. https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/
Skift. "Preferred Method of Customer Service for Travel-related Problems in The United States as of June 2014, by Age Group ." Statista, Statista Inc., 15 Sep 2014, https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/
Skift, Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group Statista, https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/ (last visited May 06, 2025)
Preferred method of customer service for travel-related problems in the United States as of June 2014, by age group [Graph], Skift, September 15, 2014. [Online]. Available: https://www.statista.com/statistics/324069/preferred-method-of-customer-service-for-travel-problems-by-age-us/
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