Outsourced contact centers worldwide as of June 2015

Published by Statista Research Department, Jul 21, 2015
This statistic shows the share of outsourced contact centers worldwide as of June 2015. During the survey, 35 percent of contact center industry leaders stated that they outsourced their contact centers.
In 2015, the global outsourcing industry generated 88.9 billion U.S. dollars in revenue.

Share of outsourced contact centers worldwide as of June 2015

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Source

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Release date

July 2015

Region

Worldwide

Survey time period

June 2015

Number of respondents

ca. 300

Special properties

contact center industry leaders

Supplementary notes

The source does not specify a type of survey.

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Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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