This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
Characteristic
2011
2012
2014
2015
Phone
10%
12%
12%
16%
Branch
43%
45%
52%
52%
Mobile
10%
21%
27%
34%
Internet
80%
78%
80%
74%
Created with Highcharts 7.2.2Share of respondents80%80%10%10%43%43%10%10%78%78%21%21%45%45%12%12%80%80%27%27%52%52%12%12%74%74%34%34%52%52%16%16%2011201220142015InternetMobileBranchPhone
0%20%40%60%80%100%
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Accenture. (April 15, 2016). Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015 [Graph]. In Statista. Retrieved February 18, 2025, from https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/
Accenture. "Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015." Chart. April 15, 2016. Statista. Accessed February 18, 2025. https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/
Accenture. (2016). Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015. Statista. Statista Inc.. Accessed: February 18, 2025. https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/
Accenture. "Usage Frequency of Various Banking Channels in United Kingdom (Uk) from 2011 to 2015." Statista, Statista Inc., 15 Apr 2016, https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/
Accenture, Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015 Statista, https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/ (last visited February 18, 2025)
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015 [Graph], Accenture, April 15, 2016. [Online]. Available: https://www.statista.com/statistics/318999/uk-internet-banking-frequency-of-use/
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