This statistic presents results of clients assesment with regards to various aspects of services provided by their current bank in United Kingdom. The importance of many factors was rated generally high on 10-point scale, with at least 6 categories scoring higher than 8 points: between 'competitive pricing' and 'speedy and efficient service' scoring 8 points to 'clear and transparent' scoring highest mark of 8.2 points. Appropriate recommendations were rated relatively low, at 6.2 points.
Client assessment of importance of banking services in 2014, United Kingdom
(UK)
Customers rated importance of various services provided in banking, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10. * The bars show the ‘average’ score across the UK survey base.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (July 9, 2014). Client assessment of importance of banking services in 2014, United Kingdom (UK) [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. "Client assessment of importance of banking services in 2014, United Kingdom (UK)." Chart. July 9, 2014. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. (2014). Client assessment of importance of banking services in 2014, United Kingdom (UK). Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. "Client Assessment of Importance of Banking Services in 2014, United Kingdom (Uk)." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture, Client assessment of importance of banking services in 2014, United Kingdom (UK) Statista, https://www.statista.com/statistics/318734/uk-bank-services-importance/ (last visited July 22, 2024)
Client assessment of importance of banking services in 2014, United Kingdom (UK) [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/318734/uk-bank-services-importance/
