This statistic shows overall consumer trust in energy suppliers the United Kingdom (UK) in 2014. 55 percent of consumers trusted their supplier to provide services that met their needs. According to the report, those responding with "trust" to the survey question gave a score of 7 to 10, with "neither trust nor distrust" a score of 4 to 6 and with "distrust" a score of 0 to 3. The mean score among respondents amounted to 6.43, which shows the overall trust in energy suppliers in the UK to provide quality service is between the "neither trust nor distrust" and "trust" range for consumers.
Do you trust your energy supplier to provide you with a service that meets your needs?*
* The original survey question was worded as follows: "Thinking about the overall service that [named energy supplier] provides to you, to what extent do your trust them or not to provide you with a service that meets your needs? Please answer on a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely. (%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ipsos. (May 1, 2014). Do you trust your energy supplier to provide you with a service that meets your needs?* [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/
Ipsos. "Do you trust your energy supplier to provide you with a service that meets your needs?*." Chart. May 1, 2014. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/
Ipsos. (2014). Do you trust your energy supplier to provide you with a service that meets your needs?*. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/
Ipsos. "Do You Trust Your Energy Supplier to Provide You with a Service That Meets Your Needs?*." Statista, Statista Inc., 1 May 2014, https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/
Ipsos, Do you trust your energy supplier to provide you with a service that meets your needs?* Statista, https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/ (last visited November 18, 2024)
Do you trust your energy supplier to provide you with a service that meets your needs?* [Graph], Ipsos, May 1, 2014. [Online]. Available: https://www.statista.com/statistics/317970/consumer-trust-in-energy-suppliers-providing-quality-service-in-the-united-kingdom-uk/