This statistic shows how consumers rate the ease of making an energy bill payment in the United Kingdom (UK) in 2014. 78 percent of consumers found paying energy bills to be easy, while 3 percent found it difficult. According to the report, those responding with "easy" to the survey question gave a score of 7 to 10, with "neither easy nor difficult" a score of 4 to 6 and with "difficult" a score of 0 to 3. The mean score among respondents amounted to 8.10, which shows the overall experience of paying energy bills in the UK is in the "easy" range for consumers.
* The original survey question was worded as follows: "On a scale of 0-10 where 0 means it is extremely difficult and 10 means it is extremely easy, how easy or difficult do you find it dealing with [named energy supplier] to...?(%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ipsos. (May 1, 2014). How easy is it to pay energy bills?* [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. "How easy is it to pay energy bills?*." Chart. May 1, 2014. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. (2014). How easy is it to pay energy bills?*. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos. "How Easy Is It to Pay Energy Bills?*." Statista, Statista Inc., 1 May 2014, https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/
Ipsos, How easy is it to pay energy bills?* Statista, https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/ (last visited November 18, 2024)
How easy is it to pay energy bills?* [Graph], Ipsos, May 1, 2014. [Online]. Available: https://www.statista.com/statistics/317899/ease-of-making-an-energy-bill-payment-in-the-united-kingdom-uk/