This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
Customers rated various aspects of services provided by their banks, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10. * The bars show the ‘average’ score across the UK survey base.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (July 9, 2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client assessment of performance of banking services in the United Kingdom (UK) in 2014." Chart. July 9, 2014. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. (2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client Assessment of Performance of Banking Services in The United Kingdom (Uk) in 2014." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture, Client assessment of performance of banking services in the United Kingdom (UK) in 2014 Statista, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/ (last visited December 21, 2024)
Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
