This statistic shows how consumers switched gas suppliers in Great Britain in 2018. Of those surveyed, 21 percent did so by phoning the supplier, 38 percent used an online price comparison service and six percent did so through a salesperson who knocked directly on their door.
Thinking about the last time you switched your gas supplier, how did you switch?
Characteristic
Share of respondents
Online price comparison service
38%
I contacted the supplier by phone
21%
Through the supplier's website
18%
Through a salesperson who knocked at my door
6%
Supplier contacted me by phone
5%
Through a collective (group) switching campaign organised by a third party (e.g. council/ charity/ housing association/ Big Switch/ Ready to Switch etc.:)
1%
Telephone price comparison service
3%
Through a salesperson in the street/ shopping centre/ other public place
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Ofgem, & GfK. (October 11, 2018). Thinking about the last time you switched your gas supplier, how did you switch? [Graph]. In Statista. Retrieved April 29, 2025, from https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/
Ofgem, und GfK. "Thinking about the last time you switched your gas supplier, how did you switch?." Chart. October 11, 2018. Statista. Accessed April 29, 2025. https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/
Ofgem, GfK. (2018). Thinking about the last time you switched your gas supplier, how did you switch?. Statista. Statista Inc.. Accessed: April 29, 2025. https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/
Ofgem, and GfK. "Thinking about The Last Time You Switched Your Gas Supplier, How Did You Switch?." Statista, Statista Inc., 11 Oct 2018, https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/
Ofgem & GfK, Thinking about the last time you switched your gas supplier, how did you switch? Statista, https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/ (last visited April 29, 2025)
Thinking about the last time you switched your gas supplier, how did you switch? [Graph], Ofgem, & GfK, October 11, 2018. [Online]. Available: https://www.statista.com/statistics/315619/method-of-switching-gas-suppliers-in-great-britain-uk/
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