Customer satisfaction with internet search engines and information reached 80 out of 100 index points in the United States in 2024. Moving up from 63 index points in 2000, it is among the highest ratings ever registered for these types of platforms, a remarkable milestone considering that the global online search landscape is significantly impacted by the artificial intelligence-powered online search trend, in which generative AI tools like ChatGPT gaining significant traction among users seeking answers and information online.
U.S. customer satisfaction with online search engines and information websites from 2000 to 2024
(index score)
respondents chosen at random and contacted via email
Method of interview
Online interview
Supplementary notes
The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."
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ACSI®. (July 24, 2024). U.S. customer satisfaction with online search engines and information websites from 2000 to 2024 (index score) [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/
ACSI®. "U.S. customer satisfaction with online search engines and information websites from 2000 to 2024 (index score)." Chart. July 24, 2024. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/
ACSI®. (2024). U.S. customer satisfaction with online search engines and information websites from 2000 to 2024 (index score). Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/
ACSI®. "U.S. Customer Satisfaction with Online Search Engines and Information Websites from 2000 to 2024 (Index Score)." Statista, Statista Inc., 24 Jul 2024, https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/
ACSI®, U.S. customer satisfaction with online search engines and information websites from 2000 to 2024 (index score) Statista, https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/ (last visited December 19, 2024)
U.S. customer satisfaction with online search engines and information websites from 2000 to 2024 (index score) [Graph], ACSI®, July 24, 2024. [Online]. Available: https://www.statista.com/statistics/312770/us-customer-satisfaction-with-online-portals-and-search/
