This statistic presents most common pet peeves of online shoppers in the United States. During a June 2014 survey, it was found that 38 percent of U.S. online shoppers were annoyed to receive items that did not look like they did online. The most common annoyance was shipping costs.
Which of these are your biggest online shopping pet peeves?
Characteristic
Share of respondents
Shipping costs
66%
Getting something that looks nothing like it did online
38%
Getting put onto a retailer's mailing list after making a purchase
16%
Having to buy two sizes of an item because I'm not sure which will fit me
15%
It can take a long time for a return/exchange to process
14%
Takes business away from local retailers
10%
I miss the instant gratification of buying something in person
10%
Having a transaction interrupted when losing a signal
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Harris Interactive. (July 15, 2014). Which of these are your biggest online shopping pet peeves? [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/
Harris Interactive. "Which of these are your biggest online shopping pet peeves?." Chart. July 15, 2014. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/
Harris Interactive. (2014). Which of these are your biggest online shopping pet peeves?. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/
Harris Interactive. "Which of These Are Your Biggest Online Shopping Pet Peeves?." Statista, Statista Inc., 15 Jul 2014, https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/
Harris Interactive, Which of these are your biggest online shopping pet peeves? Statista, https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/ (last visited November 21, 2024)
Which of these are your biggest online shopping pet peeves? [Graph], Harris Interactive, July 15, 2014. [Online]. Available: https://www.statista.com/statistics/311443/us-online-shopper-pet-peeves-annoyance/
